Terms & Conditions
Legal information
Website: www.equivalenza.ge Company name: LLC GML Perfume Legal form: Limited Liability Company Identification number: 402356348 Email: info@equivalenza.ge Phone: +995 511 72 54 12 Last updated: 9 July 2026
1. General provisions and acceptance of the terms
These Terms & Conditions govern the use of www.equivalenza.ge, the placing of orders, the purchase of products, delivery, returns, and any other relations connected with Equivalenza.ge. By accessing the website, creating an account, placing an order, or using our services, the customer confirms that they have read and agree to these Terms & Conditions, as well as the Privacy Policy. If the customer does not agree with these terms, they should not use the website and should not place an order.
2. Definitions
• "We" — LLC GML Perfume, which operates www.equivalenza.ge. • "Customer" means any person who uses the website, creates an account, browses products, or places an order. • "Product" means the perfumes, cosmetics, home fragrances, accessories, and other related products offered by Equivalenza. • "Order" means a customer's request to purchase a product placed on the website or through another official communication channel.
3. Products and information on the website
Equivalenza offers customers perfumery, cosmetics, and home-fragrance products. The descriptions, photos, volumes, prices, and other information on the website are provided to inform the customer. • We strive to keep the information on the website accurate and up to date; however, a product's color, packaging, or visual appearance may differ slightly due to screen settings, production batch, or packaging updates. • Equivalenza's range includes vegan formulas, products not tested on animals, personalization options, and an assortment made in Spain, where indicated on the relevant product page. • Before choosing a product, the customer is responsible for reading its description, volume, instructions for use, ingredients, and any possible restrictions.
4. Account creation and customer responsibility
To use certain features of the website, the customer may need to create an account or provide contact details when placing an order. • The customer must provide correct, complete, and up-to-date information. • The customer is responsible for the security of their account details, password, and access. • If the customer notices unauthorized access to their account, they must notify Equivalenza.ge immediately.
5. Placing and confirming an order
• When placing an order, the customer must provide a correct name, phone number, email, delivery address, and the information required for payment. • Receipt of an order may be confirmed by email, SMS, phone, or a notification on the website. • An order is considered finally confirmed once product availability and payment have been confirmed. • Equivalenza.ge reserves the right to refuse to fulfill an order if the product is no longer available, the information provided is incorrect, the payment could not be confirmed, or there is a reasonable suspicion of fraud or abuse.
6. Prices, payment, and promotions
• Product prices are indicated on the website. The final amount payable is shown to the customer at checkout. • The available payment methods are displayed at checkout. The website may offer payment by card or electronic payment methods, including Visa, Mastercard, PayPal, Apple Pay, or Google Pay, where such methods are available at the relevant time. • Payment transactions are processed by the relevant payment provider. Equivalenza.ge does not store full bank-card details, except for the information necessary to confirm a transaction, process a refund, or fulfill obligations required by law. • Equivalenza.ge reserves the right to change prices, promotions, and product availability at any time; however, changes will not apply to already confirmed orders, except in the case of an obvious technical error.
7. Delivery terms
Equivalenza.ge delivers throughout Georgia, provided the relevant product and address fall within a delivery zone. • Delivery times and fees may vary depending on the address, order size, courier workload, and other practical circumstances. • Estimated delivery times are communicated to the customer at checkout or after order confirmation. • The customer must provide a correct address and phone number. Equivalenza.ge is not responsible for delays caused by incorrect details. • Upon receiving the product, the customer should check that the packaging is intact. In case of damage, a discrepancy, or receipt of the wrong product, the customer should contact us immediately and, preferably, provide photo/video evidence.
8. Returns, exchanges, and refunds
Customer satisfaction matters to Equivalenza.ge. Products may be returned within 14 calendar days of receipt, subject to the conditions below.
8.1 Basic return conditions
• The product must be completely new, unused, in its original condition, and in its original, undamaged packaging. • To request a return, the customer must contact us within the 14-day period and provide the order number or other information that allows the order to be identified. • Returned products are inspected. If the product meets the return conditions, the refund will be issued using the same payment method used for the order, after the product has been received and inspected. • Refunds are processed within a reasonable period, no later than 14 business days after the returned product has been received and its compliance with the conditions confirmed.
8.2 Hygiene and personalized products
• For hygiene reasons, opened or used perfumes, cosmetics, and personal-care products cannot be returned or exchanged, unless the product is damaged, defective, or does not match the order. • Personalized products or products prepared at the customer's individual request may not be eligible for return, except in the case of a defect, damage, or a discrepancy with the order.
8.3 Return costs
• If the return is made at the customer's discretion and the product meets the return conditions, the return shipping costs are covered by the customer. • If the product received is damaged, defective, or does not match the order, Equivalenza.ge will cover the reasonable return costs. • Equivalenza.ge reserves the right to refuse a return or refund if the product has been used, opened, damaged, has lost its merchantable appearance, or does not meet the conditions set out in this policy.
9. Customer conduct and website usage rules
• The customer must use the website in good faith, lawfully, and in accordance with these terms. • Using the website for fraudulent, illegal, harmful, or abusive purposes, or in a way that violates third-party rights, is prohibited. • Interfering with the technical operation of the website, unauthorized data collection, copying, using bots, or bypassing security measures is prohibited. • Equivalenza.ge reserves the right to restrict or suspend a customer's access to the website if there are reasonable grounds to believe the terms have been violated or abused.
10. Intellectual property
The texts, photos, design, logos, trademarks, product descriptions, graphic elements, and other materials on the website belong to Equivalenza or its partners and are protected by applicable law. • The customer may not use, distribute, modify, sell, or commercially exploit the website's content without prior written consent. • Use of the Equivalenza brand, logo, or visual materials is permitted only with the written permission of the relevant authorized person.
11. Limitation of liability
• Equivalenza.ge strives to keep the website running smoothly but does not guarantee that it will always operate without interruption or be entirely free of errors. • Equivalenza.ge is not responsible for damage caused by incorrect details provided by the customer, improper use of a product, third-party services, courier delays, or force majeure. • Nothing in these terms limits the rights granted to the customer under the applicable legislation of Georgia.
12. Privacy policy
Equivalenza.ge respects the confidentiality of customers' personal data and processes it in accordance with applicable law. We collect only the information necessary for processing orders, delivery, customer service, website security, and improving our services.
12.1 What information we collect
• Personal information: first name, last name, email, phone number, delivery address, and information needed to identify an order. • Order information: purchased products, quantities, prices, delivery details, and return or communication history. • Payment information: the data required to confirm a transaction, processed through the payment provider. • Technical information: IP address, browser type, device data, general website-usage information, and cookies.
12.2 How we use the information
• To receive and process orders, confirm payments, and arrange delivery. • To communicate with the customer, including about order status, returns, or service-related matters. • For customer support, quality control, website improvement, and security purposes. • For marketing communication only with the customer's consent or on another basis permitted by law.
12.3 Sharing of information
Equivalenza.ge does not sell or rent customers' personal data to third parties. Data may be shared only to the extent necessary to fulfill an order, provide services, or comply with a legal obligation. • With courier/delivery companies — for delivering orders; • With payment providers — for processing payments and refunds; • With technology and IT service providers — for the operation and security of the website; • With state authorities — only where required by law.
12.4 Customer rights
• The customer may request information about their personal data and its correction, updating, deletion, or restriction of processing, in the manner prescribed by law. • The customer may opt out of marketing messages by following the instructions in the relevant message or by contacting Equivalenza.ge. • For requests concerning personal data, the customer can contact us at: info@equivalenza.ge.
13. Cookies and analytics
• The website may use cookies and similar technologies for the proper functioning of the site, the cart feature, improving the user experience, statistics, and marketing purposes. • The customer can manage cookie settings through their browser. Disabling certain cookies may limit the website's functionality. • If the website uses abandoned-cart reminders, such communication will only take place where there is an appropriate legal basis or the customer's consent.
14. SMS and email marketing
• With the customer's consent, Equivalenza.ge may contact the customer by SMS, email, or another official channel to send order-related notifications, special offers, news, or abandoned-cart reminders. • The customer may opt out of marketing messages at any time by following the instructions in the relevant message or by contacting Equivalenza.ge. • Data provided for SMS/email marketing is not shared with third parties for marketing purposes, except with the platforms that directly deliver messages on behalf of Equivalenza.ge.
15. Changes to the terms
Equivalenza.ge reserves the right to update or change these Terms & Conditions at any time. Updated terms take effect upon publication on the website, unless another date is specified. It is the customer's responsibility to review the current terms periodically. Continued use of the website after changes to the terms constitutes acceptance of the updated terms.
16. Governing law and dispute resolution
These Terms & Conditions are governed by the applicable legislation of Georgia. Any dispute arising in connection with the use of the website, an order, a product, or these terms should first be resolved by negotiation between the parties. If a dispute cannot be resolved by negotiation, it will be settled by the competent court in accordance with the legislation of Georgia.
17. Contact information
For questions related to these terms, an order, a return, or personal data, contact us: • Email: info@equivalenza.ge • Phone: +995 511 72 54 12