Question 1

How much does delivery cost?

Accepted Answer

Delivery is free for orders over 59 GEL. For smaller orders, the standard delivery fee is 12 GEL. Delivery takes 1-3 business days in Tbilisi and Batumi, and 3-5 days to other cities in Georgia.

Question 2

Can I return my order?

Accepted Answer

Yes — with the exception of opened and used bottles, you can return any product within 14 days. To make a return, please notify us by email or through the contact form.

Question 3

What is the Equivalenza equivalent?

Accepted Answer

On the page of each of our fragrance versions, the name and brand of the original are listed (e.g. "Equivalent to: Chanel Coco Mademoiselle"). Since we use high-concentration essential oils, the scent lasts on average for 6-10 hours.

Question 4

How do I choose the right fragrance for me?

Accepted Answer

You can use our fragrance quiz (/quiz) — after answering 4 short questions, we will suggest options selected to match your taste. You can also get assistance from an operator via chat or visit our physical store.

Question 5

What guarantee do you offer on product quality?

Accepted Answer

All Equivalenza products are of Spanish origin and are fully certified under the regulations of IFRA (the International Fragrance Association). The bottles are tamper-proof until opened, and the concentration is guaranteed to be at least 20%.

Question 6

Can I pay when I pick up my order at the store?

Accepted Answer

Yes, two payment options are available: 1) by card when placing your order on the website, 2) cash or card at the moment of delivery. You can choose the more convenient option on the checkout page.

Question 7

Within what period should I open the perfume?

Accepted Answer

An unopened bottle preserves the quality of its scent for at least 3 years. After opening, it is recommended to use it within 12-18 months, storing it in a cool and dark place. Direct sunlight and high temperatures alter the structure of the fragrance.

Frequently Asked Questions